Production Support Manager (PA)

23 May Production Support Manager (PA)

VBI is seeking a Production Support Manager to support multiple Healthcare IT projects in the Philadelphia, PA area.

 
Group Manager of Production Support to manage the day-to-day activities of a Group Insurance production support team. Reporting to the Director, candidate covers the day-to-day support of application technology platforms within a production support environment.

Responsibilities:

• Manage troubleshooting of Application Production issues
• Manage response to critical application outages and issues
• Responsible for the root cause analysis and resolution for production events
• Supports appropriate monitoring for the production environment and manages team responses to event alerts from production monitoring tools – Ignite, CA APM, Op Net, Site Scope, Team Quest
• Provide team coverage for on-call support for after-hours’ batch processes
• Responsible for overseeing release activities
• Demonstrated problem-solving mindset
• Partner with Delivery Management, project teams, Quality Assurance, and Production Support team
• Ensure Service Level Agreements are met
• Generate Metrics Reporting
• Provide point-of-contact with client on day-to-day activities
• Interact with vendors and business partners
• Manage and facilitate the prioritization of production break fix items and baseline activities
• Communicate the status of all production problems and upcoming maintenance to business partners, stakeholders and upper management
• Prior experience with providing application information such as run books as well as participating in the checkout of an application during disaster recovery
• Solid understanding of SDLC and stakeholders

Required Qualifications:

• Bachelor’s Degree in Computer Science or other relevant study
• 5+ Years Team Lead experience managing production teams across different time zones/countries
• Experience working in an onsite/nearshore/offshore support model
• Proven management and lead skills – managing a team of 25+ members.
• Ability to identify issues quickly, make decisions and drive solutions
• Excellent analytical skills
• Excellent communication skills
• Team player and mentor
• 5+ Years working with mid-range platforms:, JBOSS, Java, DataStage 9.1, ETL,
• Strong Unix/Linux knowledge and language desirable
• Strong database knowledge of Microsoft SQL 2008/2012, Oracle 11g. Must be able to be hands-on with the ability to lead a team in troubleshooting
• Demonstrated experience with both front-end (GUI) and back-end (databases and services) support of applications (User Interface)
• Experience and proficiency in writing scripts to query databases during triage production issues (PL/SQL, SQL and Oracle 11g) is desirable
• Experience in utilizing Enterprise Scheduling Tools (ESP)

Highly Desirable

• Websphere, Message Broker, MQ experience a plus
• Prior experience using application performance and monitoring tools such as Ignite and Team Quest
• Ability to prioritize and multi-task in fast-paced environment
• Flexibility to be on-call

Location(s):

• Philadephia, PA

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